The challenge is onboarding them is often slow, complex, and costly.
Every small business has its own tools, workflows, processes, and needs. Understanding those differences and translating them into a successful implementation takes time and hands-on effort.
For AI companies, that complexity can make smaller customers difficult to serve profitably, leaving an enormous potential market underserved.
The opportunity is faster time to value for you and your customers and a more scalable path to growth.
What if your next 1,000 customers didn’t require 1,000 custom implementations?
Small businesses represent an enormous opportunity for AI companies, but traditional onboarding models weren’t designed to serve them efficiently.
Imagine reaching entirely new customer segments without having to scale your onboarding and implementation teams at the same rate.
Our solution is making small business onboarding easier to deliver and easier to scale.
Folklabs is building onboarding infrastructure that helps AI companies effectively bring their technology to small businesses.
We simplify the work that makes onboarding expensive and difficult to scale, helping you serve more customers without proportionally growing your implementation team.
Less manual work for your team. Faster time to value for your customers.
Capturing the tools, workflows, processes, goals, and challenges that shape how each business operates based on what your software needs to know.
Organize what we’ve learned, identify requirements, and reduce the discovery and setup work your team needs to do.
Guide businesses through setup and early use with your resources so they can start seeing meaningful value from your technology sooner.
The customer context your team needs to get started.
Each business’s tools, workflows, goals, and implementation requirements, delivered so your team can spend less time on discovery and more time on retention and expansion.
The benefits
Less onboarding work. More room to grow.
Spend less time on discovery and setup, and help customers start seeing meaningful results sooner.
Reduce the manual effort required to onboard each customer without growing implementation resources at the same rate.
Make it easier to serve smaller businesses and reach customer segments that were previously difficult to support profitably.
Become a design partner
We’re partnering with a small group of AI companies to explore a better way to onboard and serve small businesses at scale.
As a design partner, you’ll work directly with the Folklabs team to identify onboarding challenges, explore and validate new approaches, and help shape a solution built around real-world needs.
Let’s Talk About OnboardingAI companies that:
You don’t need to have all the answers. We’re looking for partners who are excited to explore what’s possible together.
Early-stage collaboration. No commitment required to start a conversation.